Troubleshooting
When something does not work in Pilotie: microphone, voice, test mode, credits, cards and connecting your own AI.
The microphone does nothing#
Allow the microphone for this site in your browser settings, or type instead. The page tells you if the microphone is blocked, missing or unsupported.
My voice message says it failed#
Try again, or type. Messages are at most 2 minutes 10 seconds and 6 MB, and a workspace can send 150 a day.
The reply says "Test mode"#
Your workspace is giving practice replies. See test mode.
"The helper is taking a break"#
Your credits for now are used up (or the day's ceiling is reached). The page says what to do: add a pack, see the plans, or wait for renewal. See credits and limits.
An email did not go out#
Customer emails wait for your tap. Open the card or Approvals and say Yes.
The helper forgot something#
Look at What I remember. If the fact is not there, say it again or add it yourself.
My own AI does not see Pilotie#
Check that the connector is added and approved in that AI's settings, then start a new chat. Connectors are picked up at the start of a chat.